15225 Shady Grove Road #101, Rockville, MD 20850
301-948-0018 fax • M – F, 9am – 5pm
15225 Shady Grove Road #101, Rockville, MD 20850
301-948-0018 fax • M – F, 9am – 5pm
In fairness, filling your prescriptions accurately is not as simple as most people would think. Each prescription we fill requires a complex process and host of experience and professionalism to get it into your hands: federal and state compliance issues, endless insurance problems and hurdles, pharmacotherapy and drug interaction assessments are sometimes just the tip of the iceberg.
But as we see it, these should be our problems, not yours! If filling your prescriptions at Shady Grove Pharmacy appears easy and effortless, then we are doing our job right and providing the service that forms the cornerstone of our brand.
But don’t take our word for it. Here is what one of customers had to say about us on Yelp:
“I go out of my way to get my prescriptions filled at Shady Grove Pharmacy because they practice the lost art of TOTAL customer service.
The pharmacist at their Rockville location, Dr. Sheila Alizadeh, is warm, approachable and she has a wonderful sense of humor. Her super-professional staff are equally amazing and always go the extra mile to get what you need, when you need it. On the rare occasion when there’s a problem, they go out of their way to solve it (contacting your doctor, insurance company, vendor, etc.) followed by an immediate phone call to you with the status of your prescription.
Their goal is pretty obvious – to have your prescriptions ready and waiting when you arrive. Because of this, you’ll rarely see a line of folks waiting; even walk-in customers are usually in and out in 10 minutes or less. If you do have to wait, you can relax on their beautiful white leather sofas with big comfy pillows, and enjoy the friendly banter and laid-back atmosphere.
… and if that isn’t rare enough, by your second visit, you’re not only greeted by name, but they’ve memorized your medication list, doctor’s name, and they even remember to ask about a family member’s health that you mentioned in passing at your previous visit.
I originally found Shady Grove Pharmacy when my previous pharmacy stopped carrying a brand of medicine that I prefer. Sheila checked her inventory and told me she could order that brand for me to pick up the very next day. Wow! Even the big chain pharmacies couldn’t find the brand, so I was skeptical, but sure enough, when I came back in the next day, everything was ready to go. Over the next few months, I transferred the rest of my medications to Shady Grove Pharmacy, and I couldn’t be happier.
If you want a refreshing, positive customer service experience, and like to support local businesses, stay away from the big chain stores with no personal service and long wait times – come to Shady Grove Pharmacy today. You won’t be sorry!” —Patty C.
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“I LOVE YOU GUYS! You were able to get my insurance to cover the full amount of my prescription — a feat which CVS was unable to do for over two years!!! Thank you so much for your attention to detail, and most of all, for caring.” —Anon
“I have used many-a-pharmacy over the years, and this one has absolutely blown me away. I didn’t know that customer service still existed in this country! Fast, friendly, personal, and completely reliable. They even delivered a medication to my home one time when I was sick and couldn’t get to my office where they normally delivered. I couldn’t rave more about Shady Grove Pharmacy!” —Anon
“Their prescriptions cost the same and in many cases less than the chain pharmacies but what’s most important to us is how we’re treated. If there’s a question about our prescriptions, Shady Grove Pharmacy calls the doctor and makes sure that they have an answer. I can’t say enough about Shady Grove Pharmacy and I highly recommend them. We’re so very grateful to have found them.” —Christina T.
“Support your independent pharmacy! Excellent and friendly customer service – everybody knew me by name by my fourth visit. They take the time to answer my questions. And the prices are as low as any of the big, unfriendly chain pharmacies.” —Jerry J.
“What a WONDERFUL, CARING pharmacy. I am so happy that my parents have switched from one of the large chain pharmacies to Shady Grove Pharmacy. From our very first visit, we knew that we were in excellent hands. Sheila (a wonderful pharmacist) along with all of the other skilled pharmacists and assistants gave us such a warm and caring welcome. Not only are they the kindest people you will ever meet, they’re also extremely efficient. My parents never have to worry about going without their medicines again because of the all-too-common mistakes made by the large chain pharmacies.” —Christina T.
“I have used many a pharmacy over the years, and this one has absolutely blown me away. I didn’t know that customer service still existed in this country! Fast, friendly, personal, and completely reliable. They even delivered a medication to my home one time when I was sick and couldn’t get to my office where they normally delivered. I couldn’t rave more about Shady Grove Pharmacy!” —Anon
“I started going to this pharmacy since my doctor is right next door. They are very friendly and very knowledgeable about the medications. The pharmacist always tells you what the medication is for, how to use it, and any side-effects that might happen. The pharmacist and the technician both learned my name within two visits and I am greeted by name every time I walk in now. It’s nice and refreshing to go to a pharmacy that is friendly and efficient. Oh, and best of all there has never been a wait of more than 10 minutes. Highly recommend!!” —Anon
“Very friendly and helpful staff!! Support your local pharmacy!!” —Nicolle M.
“Can’t say enough good things about Shady Grove Pharmacy. Professional, personal, and understanding services. Much, much better service than box and grocery store pharmacies. On several occasions the pharmacist has gone out of her way to track down hard to find medication for us. Support local, independent, excellent businesses like SGF.” — Chizlum M.
“Shady Grove Pharmacy is hands down the BEST Pharmacy out there. They take customer service to a whole new level of EXCELLENCE in an industry where customer service is often non-existent. When I call for a prescription they know me by name, remind me of scripts that are coming due for refill, never give me a hard time about last minute requests, and even deliver right to my door. I personally recommend them to everyone I meet without hesitation because no-one deserves the abuse you endure at the big chain pharmacies when there is such a wonderful customer oriented experience with Shady Grove Pharmacy.” —Emily R.
“This is the best pharmacy I have ever used and this puts the big chains to shame. The pharmacist Sheila is extremely knowledgeable, patient and willing to answer all of my questions. While they are understandably popular, and therefore busy, I never have to wait. Customer service is excellent and I would recommend this to everyone.” —Anon
“Still the best pharmacy in the area. I moved down to Silver Spring and still kept coming here. Best service, willing to work with me when I need it, and always friendly. They even recognize me when I call. I should also say…I have complicated medical needs. They have really helped me navigate some of the craziness of my health insurance company as well.” — Robin M.
“Awesome-great service by a cool bunch of people! After multiple disastrous visits to CVS, we switched to Costco but the service and getting in and out were a huge hassle. A friend recommended Shady Grove, and I couldn’t be happier. We pay exactly the same as what we paid elsewhere with our insurance but the difference in service and staff were just unbelievable. We will not go anywhere else-they deal with our doctor, insurance and everything else without a hassle. Love them :)” — Alexandra P.
“I love the staff, they are very nice and super helpful.” —Melinda J.
“The only pharmacy I trust and love. I always look forward to going there. It has the service a big chain pharmacy can’t compete with!” —Tim D.
“These guys make CVS Walgreens and all the other pharmacies out there look like little kids in the pharmacy world. Not only are they attentive to details and concerned about their patients coming in for the prescriptions, but they are fast, accurate and always accommodating. The pharmacy staff are all amazing and if you live anywhere near Shady Grove pharmacy make that your pharmacy of choice. You will not wait any longer than 10 minutes for your for your prescription to be filled and that’s the worst case scenario!!! I strongly recommend this place. A bit hard to find, but well worth the effort!” – Mark W.
“Shelia, Mary, Geoff and the rest of the staff at Shady Grove Pharmacy are simply the absolute BEST EVER!!!! I am very customer service oriented. The staff at SGP are also concerned about giving the best possible service they can. I used to work down the street from the store but have since changed jobs. Now I drive way out of the way just to come here. They are fast, friendly and quite frankly just plain fun to hang out with! I’d stop by even if I didn’t have a RX to pick up!!!” – Tiffany M
“Sheila and Geoff have done an excellent job with Shady Grove Pharmacy! This pharmacy is the perfect combination of back-in-the-day mom & pop shop familiarity AND up-to-date efficiency and technology. The entire staff is warm and personal. My kids love to go there and beg to stop by to say hello when we are in the area. I have been filling prescriptions with them for over a year and from my first experience to every single one in between they have always made it a great experience. On more than one occasion they have gone the extra mile by sorting out insurance issues for us, rush ordering medications, and/or contacting Dr.’s for correct dosages. I wouldn’t get my prescriptions filled any where else!” – Clara G.